Refund policy

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Damages or Incorrect Items

We kindly ask that you inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the wrong product, please contact us within 48 hours of delivery at gmancebojewelry@gmail.com.

To process any claim, you must provide:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

If the claim is approved, we will offer a replacement (if available) or store credit at our discretion. We do not provide refunds.

Non-Returnable Items

All products are non-returnable and non-refundable, including:

• Sale items
• Gift cards
• Custom or personalized pieces

European Union Notice

For orders shipped to countries within the European Union, the 14-day cooling-off period does not apply to customized or made-to-order items. As our products are considered final sale, cancellations or returns are not accepted once the order has been processed.

If you have any questions before purchasing, please contact us at gmancebojewelry@gmail.com. We are happy to assist you prior to completing your order.